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خدمات مشتریان به کمک رسانه های اجتماعی
- Social media customer service isn't newfangled anymore.
Social media customer service is kind of like that.
- Some people believe it's never okay to use templates or canned responses in social media customer service.
Here's a great example of a three- way social media customer service conversation that happened after a 529 college savings plan offered a webinar.
If you're a grizzled veteran of social media customer service, you may be past the point of being shocked by the rude, angry, or over-the-top things customers say on Facebook and Twitter, but if you're new to social media customer care, your jaw might have dropped and your eyes might be popping out.
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